We have always prided ourselves in providing a great selection of the best footwear fashions and accessories, always at reasonable prices. We truly believe you will find great value for your fashion dollar at Lori's.
Online Policies
Lori's Designer Shoes
824 W. Armitage Ave.
Chicago, IL 60614
tel. (888) 334-SHOE
Shipping & Handling
We ship all packages via UPS - Ground. Please allow approximately 1-2 business days for your order to process. Your merchandise will arrive to you in 4-10 business days, depending on location.
Merchandise ordered after 10:00 a.m. on Monday-Thursday will ship the following business day. Orders placed Friday-Sunday will ship Monday. No Saturday deliveries.
International Shipping
:
P.O. Boxes
Unfortunately, Lori's is not able to ship orders to P.O. Boxes. When checking out, please provide a resident or business address so we can be sure your package arrives safely on time.
In-Store Pickup
In-store pickup is available at the Lori's Armitage location only. Shoppers will receive email notification when order is ready for pick up. Items ordered as an in-store pick up, may be returned to any Lori's Shoes location for store credit or exchange only.
Returns & Exchanges
RETURNS
Unworn merchandise bought online can be returned via mail for a refund in the original method of payment.
-
Non-sale merchandise may be returned by mail, postmarked within 14 days of receipt, for a full refund.
-
All returns after 14 days will automatically be issued a merchandise credit unless a return authorization (RA) has been issued.
-
Items purchased online may be returned at any Lori's location for store credit only.
- All sale merchandise is final sale.
-
Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox.
EXCHANGES
We are glad to exchange unworn items, depending on availability
-
Please ship the original order back to Lori's per the instructions on the return sheet.
-
Customers are responsible for return shipping charges only. Lori's will pay to ship the new item (domestic customers only). International exchanges will be handled on a case by case basis.
- Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks.
- Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox.
INTERNATIONAL
Returns
& Exchanges:
-
- The shipping charges for international returns and exchanges are to be paid by the customer.
- All duties, taxes, or fees required to be paid for returned
items, outside of the
-
ORDER or CREDIT CARD ISSUES
We can only hold product for 24 hours.
-
If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we can not hold that product for you.
Sales Tax
Lori's charges 10.25% sales tax on orders shipped to destinations within Illinois.
Gift Certicicates
Gift Certificates can not be purchased using discount codes. Shoppers wishing to apply Gift Certificates to an order must include the certificate number in the gift message area at check out. The balance of the card will be applied before credit card is charged.
Customer Service
For product or shopping assistance at anytime send us an email, or call 888.334.SHOE Monday thru Friday from 9 am to 5 pm CST.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
